IT support & managed IT services in Nelson

Plainly, with the distance stated up front. Nelson is served remote-first. Support requests, Microsoft 365, security, cloud work and monitoring are handled remotely, and that covers the large majority of what goes wrong in a week. Physical work is planned in advance rather than answered the same day, because a trip to the Kootenays is a drive, not a call-out. For cabling, rack work and anything else needing hands on equipment, we either schedule a visit or subcontract a local trade and direct the job. If you need someone on site within the hour, we will tell you that rather than take the contract.

Yes. Businesses in Blewett, Taghum, Balfour, Procter, Ymir, Salmo and up the Slocan Valley are supported the same way Nelson ones are, since the delivery is remote either way. Connectivity varies a great deal once you leave the city, so the first step is usually an honest look at what your connection can actually carry and whether a second connection is worth the cost. We cover the rest of the Interior too, including Cranbrook and the Okanagan.

We start remotely, because most failures can be diagnosed that way and many can be fixed that way. When the fault is physical — a dead switch, a failed drive, a cut cable — the preparation matters more than the distance. That means documented networks, spare parts kept on site where it is justified, business internet with a backup path, and a local electrician or cabling contractor we can direct by phone. For work that genuinely needs our hands on the equipment, we schedule a trip. Managed IT here is built to keep those trips rare.

Typically a help desk for staff, device management and patching, Microsoft 365 or Google Workspace administration, security tools, backups, vendor coordination and regular planning. Projects such as office moves, server replacements or migrations are usually scoped separately. Every agreement we write lists exactly what's covered.

A managed service provider is an outside company that takes ongoing responsibility for your IT for a monthly fee — help desk, security, device management, backups and Microsoft 365 — instead of billing by the hour when something breaks. The point is that the provider is paid to prevent problems, not to fix them after the fact. For most small businesses an MSP is the IT department they would otherwise have to hire.

Break-fix support is paid by the hour when there's a problem, so nobody is responsible for preventing the next one. Managed IT covers ongoing maintenance, security and support for a monthly fee, which makes costs predictable and rewards fewer problems. Our managed IT vs. break-fix guide covers when each makes sense.

Yes. Many growing companies have one internal IT person who is stretched thin. We can take on the help desk, security tooling, after-hours projects or strategic planning, while they stay focused on the work only an insider can do.