IT services & IT consulting in Vernon

Honestly, and with the distance stated up front. Day-to-day support is remote: helpdesk, Microsoft 365, servers, backups, security monitoring and most project work happen over the network, which is how the majority of IT is delivered now regardless of address. What Vernon does not get from us is a same-day call-out. It is a long drive from the coast over the Coquihalla, so on-site attendance is arranged in advance and grouped into a planned visit. For urgent physical work, such as a dead switch or a cabling fault, we brief a local trade and direct them remotely.

That is a real question here. The White Rock Lake fire put most of Vernon on evacuation alert in August 2021, and smoke seasons arrive most summers. What matters is whether the business can keep operating from somewhere else at short notice. In practice that means mail and files in Microsoft 365 rather than only on a server in the office, a tested restore for anything still on-premises, laptops staff can take with them, and phones that follow people. We set that up as ordinary managed IT, not as an emergency add-on. The small business cybersecurity checklist covers the rest.

Usually, but it depends on the circuit. Inside Vernon, fibre and cable are widely available and remote support behaves the same as it would anywhere. Once you are out along Westside Road, the BX or toward Lumby, connections thin out and some properties are still on fixed wireless or satellite. A federal and provincial fibre build is extending service into parts of rural Vernon, Coldstream and the Westside Road corridor, but it is not finished. Where bandwidth is poor we design around it — local caching, scheduled rather than continuous backups, and a second connection for failover.

Sometimes. It is worth it when a task repeats, has a clear input and produces a clear output — quoting from a price list, or reading numbers off delivery tickets and packing slips. It is not worth it when the real problem is that your records live in three systems and nobody agrees which one is right. We would rather tell you the second thing than sell you the first. The work itself is done remotely, so being in Vernon rather than Vancouver changes nothing about how we would run it or what it costs.

Yes, without qualification. Web design is the part of this that never needed anyone in the room. We work from your content, your photos and a few calls, and everything after launch — hosting, updates, changes and security patching — is remote by nature. The one thing worth doing in person is photography, and a Vernon photographer will do that better than we would: they know the light on the lake and they are there in the season you want to show. We brief them and build the pages around what they send.