Surrey, BC · Greater Vancouver
IT support & managed IT services in Surrey
Plenty of Surrey businesses run without an IT department: the owner, the office manager or a family member keeps things going between other jobs. Managed IT replaces that workaround with a proper setup — Microsoft 365 administered correctly, computers and phones patched and monitored, backups checked and a help desk your staff can call. Most support happens remotely, with scheduled visits to offices, shops and yards anywhere in Surrey.
Surrey
IT priorities for Surrey businesses
- Consistent network and security setups for offices, shops and yards across the city
- Managed phones and tablets for crews and drivers who rarely sit at a desk
- Defences against fake invoices and payment-change requests that target contractors and their bookkeepers
- Protecting client records and identity documents at clinics, accounting and immigration offices
- Short, practical security training that works for multilingual teams
Business districts
- City Centre & Whalley
- Guildford
- Newton
- Fleetwood
- Cloverdale
- South Surrey & Grandview Heights
- Campbell Heights
- Port Kells
What shapes IT here
Surrey covers a lot of ground, and crossing it at rush hour on King George Boulevard, Fraser Highway or Highway 1 takes time, so remote support handles most requests and on-site work is booked ahead. A company with an office in one town centre and a shop or yard in another needs the same network standards, file access and security at every location. Large warehouse floors need Wi-Fi planned around racking and loading bays, and internet options in newer industrial areas vary, so price a backup connection before you need one.
Scope
What managed it services includes
Every engagement in Surrey is scoped to the business. Most include:
Help desk & support
- Remote help desk for everyday issues — email, printing, passwords and apps
- On-site visits for hardware, networks and office moves
- New-hire setup and secure offboarding when staff leave
- Vendor coordination with your ISP, phone system and software providers
- Every request tracked from report to resolution
Devices & Microsoft 365
- Laptop and desktop management, updates and patching
- Microsoft 365 and Google Workspace administration
- Licence management so you only pay for what's used
- Mobile device management for company phones and tablets
- Hardware and software purchasing advice
Security & continuity
- Multi-factor authentication and secure sign-in policies
- Endpoint protection, monitored and kept current
- Backups for Microsoft 365, servers and key files, with restore tests
- Email security, including SPF, DKIM and DMARC records
- System documentation, with admin accounts kept in your name
Greater Vancouver
Remote-first, on site when it counts
Most day-to-day requests across Greater Vancouver are solved remotely, often while you're still on the call. For network work, hardware, moves and anything that needs hands on equipment, on-site visits are scheduled by area, so help arrives without losing half a day to bridges and traffic.
Process
How it works
- 01
Consultation
A conversation about your team, systems and pain points, and what you want technology to do for the business.
- 02
Assessment & onboarding
We document every device, account and licence, secure admin access and fix the urgent risks first.
- 03
Day-to-day support
Help desk, monitoring, patching and backups run in the background while your team gets on with work.
- 04
Regular planning
Periodic reviews of what's working, upcoming renewals and replacements, and a budget you can plan around.
Pricing
How pricing works
Managed IT agreements are typically priced per user or per device each month, based on the services included. After an assessment, we put the scope and monthly price in writing, including what counts as a separate project.
Software licences such as Microsoft 365 and any hardware are listed separately from the support fee, so you can see exactly what each costs. Our guide to managed IT services costs explains the common pricing models.
- Number of users and devices
- Servers, sites and network equipment to manage
- Security and backup tools included
- Compliance or industry requirements
- How much on-site support you need
- Clean-up needed during onboarding
FAQ
Managed IT Services in Surrey: questions
Can you support a Surrey business with more than one location?
Yes. It's common in Surrey to have an office in one town centre and a shop, warehouse or yard in another. We set up each site's network to the same standard, manage everything centrally, handle most requests remotely and schedule on-site visits wherever the equipment is, whether that's City Centre, Cloverdale or Campbell Heights.
How do you look after IT for crews and drivers who are rarely in the office?
Their phones, tablets and laptops are enrolled in device management, so email, apps and security settings are pushed out automatically and a lost device can be locked or wiped remotely. Crews open drawings, forms and schedules from the field through Microsoft 365, using their own sign-ins rather than shared passwords or personal accounts.
What's included in managed IT services?
Typically a help desk for staff, device management and patching, Microsoft 365 or Google Workspace administration, security tools, backups, vendor coordination and regular planning. Projects such as office moves, server replacements or migrations are usually scoped separately. Every agreement we write lists exactly what's covered.
How is managed IT different from calling someone when something breaks?
Break-fix support is paid by the hour when there's a problem, so nobody is responsible for preventing the next one. Managed IT covers ongoing maintenance, security and support for a monthly fee, which makes costs predictable and rewards fewer problems. Our managed IT vs. break-fix guide covers when each makes sense.
Can you work alongside our in-house IT person?
Yes. Many growing companies have one internal IT person who is stretched thin. We can take on the help desk, security tooling, after-hours projects or strategic planning, while they stay focused on the work only an insider can do.
Can you take over from our current IT provider?
Yes. We plan the handover so nothing is lost: admin credentials, licences, documentation, backups and vendor contacts are transferred and verified, and any gaps are fixed during onboarding. Everything is set up in your company's name so you keep control.
Do you provide IT support outside Vancouver?
Yes. We support businesses across Greater Vancouver and the Fraser Valley — from the North Shore and Richmond to Surrey, Langley, Abbotsford, Mission and Chilliwack. Most requests are handled remotely, with on-site visits scheduled when hands-on work is needed.
Nearby
Managed IT Services in nearby cities
Guides
Guides for business owners
Costs
How Much Do Managed IT Services Cost in Vancouver?
What managed IT services cost in Vancouver: pricing models, what's included, published Canadian rates, a 15-person office budget and how to compare quotes.
IT strategy
Managed IT Services vs. Break-Fix IT Support: Which Fits Your Business?
Managed IT services vs. break-fix IT support: plain definitions, how each is priced, pros and cons, hybrid options and the questions to ask before you sign.
Security
Cybersecurity Checklist for Small Businesses in BC
A cybersecurity checklist for BC small businesses built on the Canadian Centre for Cyber Security’s baseline controls, plus what PIPA and PIPEDA require after a breach.
Get in touch
Talk to us about managed it services in Surrey
Tell us about your business and what you need from technology. We reply within one business day.
- 01
Tell us what's going on
Send the form or call. A rough idea of your team size and current setup helps us come prepared.
- 02
A 30-minute conversation
We ask about your people, systems and goals, and flag anything urgent we notice along the way.
- 03
A written proposal
Clear scope, a plain-English plan and pricing laid out line by line. Nothing starts until you approve it.